Training
CODA Consulting Group ltd provides impacting, cost-effective solutions that provide positive, lasting results.
- Leadership Training
- Teams
- Sales Training
- For Managers and Supervisors
- Customer Service
- Time Management
- Speaking For A Lasting Impression
- Increasing Individual Effectiveness In Your Career
Leadership Training
High Performance Leadership
Examine the roles and practices of the most successful leaders and learn how to lead by empowering the development of others.
Career Builder (pdf)
Develop knowledge and skills that will significantly increase your personal effectiveness and ability to successfully interact and lead others. Never before have such diverse and critically important business, interpersonal, and leadership topics been combined into a training series with such impact.
Teams
Skills for High Performance Teamwork
Learn social and technical skills, including communication, decision-making, conflict resolution, and problem solving, that team members need to thrive in a team environment.
Developing High Performance Teams
Develop the infrastructure of a high performance team through developing a charter, understanding customer requirements, diagramming work flow, setting goals, and clarifying roles.
Sales Training
Empowering Performance: A Sales Manager's Guide to Success
This program is intended for any individuals in a sales management position regardless of experience. Some of the topics covered include: finding, recruiting and hiring top sales people, the most effective ways to coach and develop a sales team, effectively communicating and motivating to achieve remarkable results, measuring performance, setting goals and tracking progress.
Participants will:
- Gain a clear understanding of the primary factors to increase sales performance
- Learn how to find, recruit and hire top salespeople
- Evaluate the best ways to communicate with the sales team for optimum performance
- Determine the best ways to motivate a sales team to produce remarkable results
- Set up systems to measure performance, set goals and track progress.
The success of the sales manager directly depends on the success of his team. All too often a top salesman is promoted to a management position and fails to thrive because he/she was not provided with the tools to effectively build and lead a high performance sales team.
Principles of Partnership Selling
Learn to bridge your company's offerings and your customer's needs, how to maintain a strong presence in your marketplace, and how to convert "event sale" customers into long term, referring clients.
Core Selling Skills
Enhance your core selling skills, refine the essential skills to change qualified prospects into ongoing customers.
For Managers and Supervisors
- Leading Others Through Change
- Managing Organizational Conflict
- Sales Manager's Guide to Success
- Managing Customer Service Personnel
- Managing Diversity
- Leading Others For Effective Time Management
- Speaking For A Lasting Impression
- Effective Supervisory Skills
Effective Supervisory Skills
The frontline supervisor, often the key link between upper management and frontline employees, has a dramatic impact on an organization's effectiveness. This program includes the essentials of effective supervising, legal considerations for supervisors, motivating others,understanding leadership and vision, and evaluating and improving your supervisory skills.
A vital adjunct program focuses on communication skills for supervisors. It includes: leadership communication skills, effective feedback, making meetings work, and making presentations.
Customer Service: A Strategic Advantage
A critical measure of any business is the level of customer satisfaction. Construct a clear vision of a business-building level of customer service, understand and meet customer expectations, see the customer's perspective, and improve essential customer skills.
Managing Customer Service Personnel
Discuss and practice the skills that improve your ability to coach others to become more customer focused, improve the skills of others to ensure delivery of a high level of customer service.
Time Management
Managing Your Time: A Guide to Increasing Productivity and Lowering Stress
It is crucial in today's fast moving world that people choose the right actions and perform them effectively and on time. This program presents methods to prioritize, overcome procrastination and time wasters, provides time management tools, and results in a personalized performance plan for applying these skills.
Leading others for Effective Time Management
This program identifies and develops specific time-wise leadership skills. Some of the topics covered include: why and when to delegate, managing interruptions, planning for effective meetings, clear, concise writing and verbal communication skills, helping others more effectively manage their time.
Speaking For A Lasting Impression
Acquire the skills and knowledge necessary to create and deliver a presentation that produces the results you and your audience desire. Some of the topics include: understanding the adult audience, developing a dynamic delivery, speaking with conviction, presentation styles and options, skills to enhance audience retention.
Increasing Individual Effectiveness In Your Career
Effective Communication
Effective communication is good business. This program includes: the essential skills of communicating effectively, nonverbal communication, listening effectively, practicing the use of communication tools, and ways to enhance your communication skills.
Positive Impact
Examine a set of behaviors that are beneficial to all levels of an organization. Participants will learn how to be the type of employee successful companies fight to keep, by applying seven high-performance behaviors to their professional life.
The Trust Factor: Creating Win-Win Relationships
Develop your communication and behavior skills to create a climate of trust, collaboration and goodwill with coworkers. A foundation of trust is key to an organization achieving peak performance. Learn the elements and consequences of high and low trust in an organization. Review and practice the core principles and steps to improve communication and establish trust.
Self-Mastery: A Plan for Personal Success
Learn a set of principles and personal management skills that will change how you view your life and enable you to grow in personal confidence and effectiveness.
